Return & Refund Policy

At 【请替换：店铺名称】, we want you to love your purchase. If you’re not completely satisfied for any reason, we are here to assist you. Below are the details on how returns and refunds work, and how we strive to make the process straightforward and convenient.

Return Eligibility

We accept returns on most items within 30 days of delivery. To qualify for a return, your item must meet these requirements:

Be in its original, unused condition with all tags and packaging intact.
Not be part of our final sale items (these are clearly marked on product pages).
Be returned within 30 days of receipt.

Please Note: Personalized or custom-made items cannot be returned unless they are defective or damaged.

How to Initiate a Return

To start a return, please follow these steps:

Contact Customer Service: Email us at 【请替换：客服邮箱】 or use the contact form on our website at https://【请替换：店铺域名】. Include your order number and a brief description of your reason for the return.
Return Authorization: We will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
Ship Your Item: Once you have your RA number, securely package the item (preferably in its original packaging) and ship it back to us. Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your item’s safe return.

Processing Time & Shipping

Once your return is received, it may take 2-4 business days for us to process the return at our facility. Shipping times for initial orders typically range from 7-15 business days.

Refunds

After inspection and approval of your returned item, your refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Important: Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged or Defective Items

We take care to inspect all items before they are shipped. If you receive an item that is defective, damaged, or incorrect, please:

Contact us within 7 days of receipt.
Provide a description and photos of the issue.

We will gladly offer a full refund or exchange at no additional cost in these cases.

Exchanges

If you need a different size or color, we offer exchanges for the same item as long as it is in unused condition and returned within 30 days. Please follow the return procedure above and once we receive the item back, we will send your exchange.